How customers can register a complaint

An article in the Courier-Journal announced that LG&E wants to change the way it bills customers for gas and electric.  Instead of charging by the amount of gas a home uses, LG&E wants to charge a higher flat fee rate of $26.53 to deliver gas to its customers.  In addition, LG&E wants to triple its electric residential customer charge from $5.00 to $15.00.

Our office has received numerous calls from constituents wanting to know how to register a complaint against LG&E’s proposed rate changes.  Complaints can be sent to the Kentucky Public Service Commission and to the Attorney General.  Please reference “Case Number 2009-00549” in your correspondence so it will be properly recorded with the correct case.

The Public Service Commission and Attorney General prefer to receive written letters; however, I have included all means of registering a complaint for your convenience.

Kentucky Public Service Commission

o    Via the PSC website at http://psc.ky.gov/cis/inquiry.aspx

o    Call the PSC Complaint Hotline at 1-800-772-4636

o    E-mail the Public Information Officer at psc.info@ky.gov

o    Fax – 502-564-7397

o   Mail your complaint to:
Kentucky Public Service Commission
Attn: Executive Director Jeff DeRouen
P.O. Box 615
Frankfort, KY 40602

Don’t forget to include “Case Number 2009-00549” when filing your complaint.

Kentucky Attorney General

o   Call the AG at 1-502-696-5300

o   E-mail heather.cash@ag.ky.gov

o   Mail your complaint to:

Jack Conway Conway

Kentucky Attorney General

Office of Rate Intervention

1024 Capital Center Drive Suite 200

Frankfort, Kentucky 40601

Don’t forget to include “Case Number 2009-00549” when filing your complaint.

Click here to read the full article, LG&E rate change could hit low energy users more than others by Patrick Howington

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